At Camyx.store, we specialize in delivering high-end camera gear to creators across the globe. We prioritize efficiency and security to ensure your equipment arrives ready for your next shoot.

1. Order Processing

  • Verification: All orders undergo a security and payment verification process.
  • Timeline: Orders are typically processed and dispatched within 1–2 business days.
  • Schedule: Orders placed on weekends or public holidays will be processed on the following business day.
  • Notification: You will receive a shipping confirmation email with a tracking number as soon as your gear leaves our facility.

2. Priority Shipping: USA

The United States is our primary market. We ensure:

  • Expedited Processing: Priority handling for all U.S.-based orders.
  • Delivery Time: Standard shipping typically takes 3–7 business days.
  • Premium Carriers: We partner with leading carriers to ensure safe handling of fragile optical equipment.

3. International Shipping

We proudly support the global creative community and ship to most countries worldwide.

  • Delivery Time: International orders generally arrive within 7–21 business days, depending on the destination and local customs procedures.
  • Tracking: Fully trackable international shipping is available for all camera bodies and lens orders.

4. Shipping Costs

Shipping fees are calculated dynamically at checkout based on:

  • The destination country.
  • The total weight and dimensions of the package.
  • The chosen shipping method (Standard vs. Priority).

5. Customs, Duties & Taxes

  • Responsibility: For international orders, any applicable customs duties, import taxes, or brokerage fees are the sole responsibility of the customer.
  • Delays: Camyx is not responsible for delays caused by the customs clearance processes in the destination country.

6. Shipping Restrictions

  • Secure Delivery: We do not ship to P.O. Boxes, APO/FPO addresses, or freight forwarding suites to prevent fraud and ensure secure delivery.
  • Lithium Batteries: Some standalone battery orders may be subject to specific airline safety regulations and could require alternative ground shipping methods.

7. Lost or Damaged Shipments

Your equipment is valuable. If your package arrives damaged or is lost in transit:

  • Contact support@camyx.store within 7 days of the scheduled delivery date.
  • Please retain all original packaging and take photos of any visible damage to assist with our carrier claim.

Questions about your delivery? Reach out to our logistics team at support@camyx.store.